Call Answering Case Study – Overflow Call Answering

SITUATION:

The owner of a small business used a single phone line and an answer-machine for his orders. He knew he missed calls but didn’t know how many. Sales were good, but he knew they could be a lot better as many callers did not bother to leave a message on his answerphone. So he decided to use an overflow call answering service..

TASK:
Verbatim, the Phone Answering Service, were asked to take the company’s calls whenever the owner’s phone was busy or not answered and he used call divert to get his calls to us.

ACTION:

Now instead of getting an engaged tone or the answer-machine, callers are greeted by a real live person – a Verbatim receptionist – who takes a message and sends it on immediately via email or text to mobile, or we connect the caller to the client’s mobile.

RESULT:
Far more calls came through than had been anticipated, and sales increased by 20 – 30%. And the owner is at last able to pay himself a better salary.